Controller Not Responding
Power cycle the controller first (turn off for 30 seconds, then back on). Check for loose wiring connections, blown fuses, or tripped GFCIs. Many issues resolve with a simple reset.
App Won't Connect
Ensure your controller's wireless adapter is powered and connected. Check Wi-Fi signal strength at the equipment pad. Most connectivity issues are Wi-Fi related, not controller problems.
Pro Tip
A dedicated outdoor Wi-Fi extender near your pool equipment often solves persistent connectivity issues.
Scheduled Programs Not Running
Verify the date and time on your controller - power outages can reset the clock. Check that programs aren't conflicting and that manual overrides aren't engaged.
Actuators Not Moving
Valve actuators can seize from debris or age. If the actuator hums but doesn't move, the internal gears may be stripped. Replacement actuators cost $150-$400 depending on brand.